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12/16/2012 6:00:00 AM
Morale hits rock bottom with new library boss, some say
Danielle Krol
Danielle Krol

Suzanne Adams-Ockrassa
Miner Staff Reporter


Mohave County's new library director, Danielle Krol, has employees on pins and needles and leaving the library in droves, according to a former library employee.

Former library employee Kathy McGehee said she's heard that 45 of the 120 employees at the Kingman library have left because of Krol.

"She's what some people would call a bully," McGehee said.

Krol took over the position in May after being appointed by the Board of Supervisors in April. She did not return the Miner's calls for comment.

It's unknown exactly how many employees the library had or how many have left. The county was contacted for more information on the number of employees on Monday but the Miner did not receive an answer before deadline Friday. The county's website currently lists three open positions for the library district, two in Kingman and one Lake Havasu City.

McGehee left her position at the library in November.

"I just couldn't be there any more," she said. "I was so sick. I had hair coming out in handfuls. I was sick to my stomach every day."

"I can't tell you what happed with the others. She always spoke to us behind closed doors, but while I was there I heard crying in some of the other offices," McGehee said. "I've never worked for someone who's been that mean in private. She pushes until you just can't take it anymore. It was a horrible environment. We were all afraid of her. Anyone who was able to get out has gotten out."

Many of the employees who left also disagreed with Krol's plans to cut library programs and outsource services such as book cataloging, McGehee said, including herself.

She was escorted out of the Kingman branch of the Mohave County Library and placed on administrative leave a day after she sent in her resignation letter in October because she had spoken out in a meeting against Krol's plan to outsource services.

Lori Chambers, a member of the Friends of the Kingman Library, said she'd only met Krol once, at a Friends meeting in May, but she has heard some of the same stories as McGehee and noticed the exodus of employees. She said around 62 employees have left.

"She has affected morale so negatively," Chambers said. "I don't think people realize how many employees have left and how it's going to affect the library."

"The library serves a lot of functions for the community," she said. "When people lose money in a bad economy, they turn to their library because they can no longer afford to go out. "

The library has seen an increase in traffic and requests for more books, movies and other services since the economy tanked in 2007, Chambers said. That growth is starting to drop off.

The county did not respond to requests for more information about the number of people who have used the library over the last year before Friday's deadline.

Chambers said she had complaints from at least one library patron who said he left multiple phone messages and letters for Krol but has yet to receive a response.

"I can't believe this was a good choice," she said, referring to Krol's hiring.

John Trumbo, a retired reporter for the Tri-City Herald in Kennewick, Wash., said he wasn't surprised.

According to one story Trumbo wrote in July 2010, Krol served as the Mid-Columbia Library District's executive director for six years and was fired after she used the library district's attorney to help her draw up a better employment contract without permission of the library board.

"She brought in very good people and rebuilt our library system, creating a state-of-the-art system," he said. "But she was not very well appreciated by the employees."

The library district there serves about 200,000 people and has 11 branches, he said.

A second story Trumbo wrote showed that some of the staff at the district had mixed opinions about Krol.

Employees told Trumbo Krol was abrasive, controlling, and forbade staff to talk to the library board or the media. She also put up security cameras to protect her car from being vandalized.

But employees also told him that she put a lot of hard work into modernizing the library, he said.

"She had some really great ideas. She did some great work. She was just really bad with people," Trumbo said. "She had to control everything. I don't think she was really that secure in her own mind."

Trumbo said Krol protested her firing, saying she checked with the board's attorney before consulting with him on the contract. The attorney told her and the board that there was no conflict of interest shortly before he died.

Trumbo also said there was no record of any disciplinary action against Krol by the board in her personnel file and she told him that the board never indicated it was unhappy with her work.

There's also no indication that other library districts that hired Krol both before and after her firing from the Mid-Columbia district had any complaints about her.

Re/Max - cdavidcooley (rentals/sales)
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Related Links:
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Reader Comments

Posted: Tuesday, December 18, 2012
Article comment by: Anon Anon

I have worked for Doug Bryant for a number of years. One thing that holds true is that he has always defended his employess when they screw up. Its easy to bash on someone when they cant defend themselves.

Posted: Tuesday, December 18, 2012
Article comment by: Former Patron

120 employees: Yeah, between ten branches and two bookmobiles, yes, there are 120 employees. Doesn't sound like so much now, does it. Also, you don't know half of what library employees do.

As for the number who left...that might be inflated a bit by the number of people who had already been talking about retiring. But all it would take in that case is a reason to do it now rather than later. I'm inclined to tentatively believe this. Reminds me a lot of a situation was in recently.

As for only having one source, that's one source willing to be quoted. There's a difference.


Posted: Monday, December 17, 2012
Article comment by: Delicate Storm

That 120 employees was COUNTY WIDE, serving people in not only Kingman, Lake Havasu, and Bullhead but also all the smaller communities and the bookmobiles. If you did some research, you would find out that there is much more to a library than just checking books in and out and putting them back on the shelves, Maybe head on over to the library and ask them what all they do (if you can find one of the remaining employees),,,or check out a book on the subject before you dismiss the issue,

Posted: Monday, December 17, 2012
Article comment by: No name provided

Jack Be Quick, it's called Right-To-Work-For-Less and a tight job market. There's only two ways it will change. Either the old supply and demand has to reverse in the job market or unionization has to be valued once more.

Posted: Monday, December 17, 2012
Article comment by: No name provided

The suggestion is maybe she's just clearing out dead wood. Are you kidding me. As a resident of this county I do not want abuse to be a tactic of "clearing out the dead wood". If someone isn't doing their job, IT IS THE JOB OF THE SUPERVISOR to correct that situation or let that employee go by following established regulations and by treating all employees with respect. To the one who made this "observation" - would you want your daughter, wife, or mother treated this way if they were viewed as "dead wood"?


Posted: Monday, December 17, 2012
Article comment by: No name provided

No, Ed. The answer to your question, "(w)hy does the city and county hire people like this?" is that they can. When employees stand on their own instead of as a group, abuse is much more likely to occur. I do wonder if the top administration of our local government likes it this way because they can easily get rid of someone who they view as trouble. They can much more easily hassle a 10 year employee making 50% more than a new hiree in hopes they quit. Standing as an individual means you have to take it regardless of how impossible it becomes.

Posted: Monday, December 17, 2012
Article comment by: No name provided

No I'm afraid you are wrong, Scott. No employee confidentiality clause restricts Ms. Krol from speaking with the Miner and just saying I treat all my subordinates with respect and fairness. She should be intelligent enough to know what she can and cannot say regarding employee confidentiality.

Posted: Monday, December 17, 2012
Article comment by: Call for a Union???

Get real Daisy. The only way to do that is unionized.

Posted: Monday, December 17, 2012
Article comment by: No name provided

Interesting. Seems there is employee abuse throughout the county government. I guess I shouldn't be shocked. Do you think it is good for the county government OR the employees when employees are abused. Instead of correcting the situation people have to quit and go elsewhere. This leaves the problems unsolved.

However, can you blame them. Can you imagine having a problem with the boss, seeing how previous situations were handled (or not handled) and think of going over the bosses head. How long do you think that employee will last. This is an excellent example of how unions could benefit both the organization and the employee. But our solution is turn over - costly to the citizens, the government entity and especially to the employee.

The very least the BOS should do is to install an 800 number where you can report abuse anonymously directly to them.


Posted: Monday, December 17, 2012
Article comment by: Sherry Howard

I retired one week before the new Library Director arrived-since then I know of 25 positions that are opened and other staff that have been demoted or fired. She wants volunteers to do the work and all college graduates to administrate. From what I understand she told everyone at the first meeting if they didn't like her methods they could leave because she had twenty people in line for their jobs! This is without even knowing the people she was talking to--what kind of management doesn't even observe how people do their jobs before telling them they can be replaced. And if you work in the library only about 10% of the patrons check out their own books, and how do you think the books get checked in and on the shelves? Volunteers are wonderful, but I think they are the first to say they are there to help, not replace, the library staff. I know when I worked at the library the staff worked very hard to please the patrons and were trying to be kind to each other. The biggest question I have about the new library director is what kind of librarian tries to censor anything? Most librarians are proud of the fact that the library culture encourages open discussion and different points of view.

Posted: Monday, December 17, 2012
Article comment by: John Schneider

“Former library employee Kathy McGehee said she's heard that 45 of the 120 employees at the Kingman library have left because of Krol.”

Has anyone taken in to count that those positions are not needed anymore? With the computer age we are in. Krol is trying to bring the Mohave County library in to the year 2012, we are not in the 1950’s anymore.

This is just a thought. Computers have taken away a lot of jobs. I feel she is doing a wonderful job.


Posted: Monday, December 17, 2012
Article comment by: Is this for real?

Did you seriously just right an entire newspaper piece lambasting the new library director based one disgruntled employee and things she's 'heard'? Seriously? There is no factual information in here at all. Why would I want to read this? If there is a problem within the Mohave County library system why don't the employees act like adults take it to the appropriate person instead of quitting and then running to the newspaper?

Posted: Sunday, December 16, 2012
Article comment by: REALLY? REALLY?

REALLY? The library has 120 employees?? Where?

Posted: Sunday, December 16, 2012
Article comment by: someone in arizona

This individual maybe a tough person to work for but until she is found "guilty" of wrong doing in regards to department of labor or county policy I think I would be very careful about what I publish.

Posted: Sunday, December 16, 2012
Article comment by: Jack BeQuick

I dont understand this mentality. Just because people are hurting for work, people in charge have to treat people under them like dirt. It's happening in my work place as well, it's just not right.

Posted: Sunday, December 16, 2012
Article comment by: Jon Mullinix

Maybe with that many employees she is just streamlining the department for being effective in the work. At my old job in construction we used to say, clearing out the dead wood

Posted: Sunday, December 16, 2012
Article comment by: Edward Tomchin

I can readily attest that Kroll bullies the patrons too. One day I got into a discussion with her that turned a touch angry and she threatened to call the police to have me ejected or arrested and banned from the library. It's her way or the highway.

Why does the city and county hire people like this? The only reason I can think of is that the people who do the hiring and reviewing of new hires are themselves bullies ready to tell you, my way or the highway. It's a prevalent attitude here in Mohave County.


Posted: Sunday, December 16, 2012
Article comment by: Frank Harris

"She brought in very good people and rebuilt our library system, creating a state-of-the-art system," he said. "But she was not very well appreciated by the employees."

As a patron of the library I want our system to be a state-of-the-art system. So if Krol accomplishes this, great. However it must not be accomplished by abusing the employees.

The boss doesn't have to be "appreciated" by the employees. Only the BOS can determine if Krol treated her employees with respect and fair treatment to each and every one of them since this is a personnel matter. The BOS should have be involved in this matter some time ago.


Posted: Sunday, December 16, 2012
Article comment by: Always 2 Sides to Any Story

Sure wish the director would have been available to the press to shed some light on the subject.

Posted: Sunday, December 16, 2012
Article comment by: Sorry 120 Employees

Almost 40% turn over and the county manager or BOS don't start asking questions? Well we know Walker didn't care since he was living. (Although the BOS should have held his feet to the fire up to the last day.) Now the big question is responsible representation of the residents of this county which include county employees. Another words BOS.

Posted: Sunday, December 16, 2012
Article comment by: Sorry 120 Employees

Wow, there's 120 employees to check out books (which is now automated), check in books, reshelve, organized new arrivals, discard old items.

Posted: Sunday, December 16, 2012
Article comment by: Wow 145 Employees

Wow, there's 145 employees to check out books (which is now automated), check in books, reshelve, organized new arrivals, discard old items.

Posted: Sunday, December 16, 2012
Article comment by: Scott Farkus9

Another sensationalized story by the Miner.

The public screams for accountability from our public sector, and then when someone who can actually challenge the workers to do their jobs the way private sector employees have to do their jobs, the Miner not surprisingly finds oodles of disgruntled people who are willing to cry me a river.

The Miner and its readership should realize that the other side of the story can't be told because of rules governing workplace confidentiality. These people and organizations who the Miner continually besmirches can’t tell you their side of the story - for fear of a law suit.

But hey, it sells copies, and gets people riled up!


Posted: Sunday, December 16, 2012
Article comment by: KDM online reader

Mohave Daily News had this story on November 28. This lady tyrant needs to fired immediately!

Posted: Sunday, December 16, 2012
Article comment by: Frequent Patron

Mrs Krol, If you can't treat people with a little respect then maybe you should consider employment with limited interaction with others.

Why are these types put in positions of authority when they have zero human relations skills.

I have noticed many wonderful library employees are gone... now I know why.

Also, every few months, the library has completely changed its layout and polices. Almost like the person who makes these decisions is bi-polar and cannot make up their minds. Infuriating.



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