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home : opinion : columns April 29, 2016


8/18/2013 6:00:00 AM
Guest column: Registration can be an education in itself
Jack Shepherd
Kingman resident

Admissions at any age can be a daunting task. After deciding what course to take, your advisor might suggest that you skip orientation. Don't skip this important step or you might end up in registration hell.

Mohave Community College registration on-line or in-person requires a few things you might have missed because you skipped orientation at your advisor's sage advice.

Log-in information online is more than a name, and the price per class can change because of dates registered. This can be confusing.

After your fourth or fifth trip, you start to understand that higher education begins with the ability to understand you were not given all the information needed to complete the registration process online or in person.

So it's back to MCC to wait in line with other disgruntled would-be students. You have to take a number and watch the screen as if you're at the DMV. Since the college has no PA system, and often those behind the small windows forget to change the number, they just yell out the window.

They can't tell you why you can't pay online or why you could not register, and they ask questions like, What's your log-in ID," and "Did you try this?"

Finally, one person may have heard the complaint and said, "I understand your frustration," and after an hour of this, you're good to go. You are registered.

Yeah, almost.

You still have to pay online. Why not pay there? No one knows the answer. So now you go home and call the number. I am sorry you have to wait six hours, and then pay. Well! OK.

Finally you call after six hours, and you're told the system is down, and we will call you when it is fixed. The next day you call, only to be told the system is still down, but do not worry; you are registered for the class you want.

The following day you get the call you waited for, almost.

The system is up again, and you say great, with a sigh, and then a pleasant voice says, "But you have been dropped from the class for non-payment."

What?

Could you please come back tomorrow and re-register? Can I still get in the class I want, you ask? Well, there are still 14 spots open, and I am sure you might still get in. "Might" not "certain," but hurry up.

What an education, and so far it is free, almost.

Your time of four hours each trip, and time on the computer of two to four hours each day, and your gas money to and from the college are worth about a hundred bucks.

Maybe the lesson you should understand is not at MCC but another online accredited school.




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Reader Comments

Posted: Saturday, August 31, 2013
Article comment by: What Does He Do to Earn $ 3,800 a Week

Too busy paying Kearns over $200,000 (or $ 3,800 A WEEK).

Posted: Monday, August 19, 2013
Article comment by: Bob Moore

Ms Athens

“And incidentally, because you made it through college doesn't necessarily mean you have all your ducks in a row.”

I have never contended any such thing. However, what is more than obvious is that I was able to register and go to university (and achieve two degrees) – something others here seem to be incapable of doing. I’m just glad they weren’t cluttering up my classrooms.

“I've been tested, have above average intelligence.”

Hmm, really?

“What a disgusting remark to make to the letter writer.”

Now that is really funny in light of the bile that spews forth on these pages day in and day out Thanks for the laugh.



Posted: Monday, August 19, 2013
Article comment by: Linda Athens

AT:

It was five years ago - I've been tested, have above average intelligence -so showed the test. Sorry to disappoint.

Some waiting on me were dumb, couldn't do the assigned job, couldn't convey what they wanted to say well, couldn't understand my simplest questions. I see it often. The Peter Principle at work, often in the county jobs here.

Case in point, I worked three years for the county. A supervisor 30 years younger with no clue what we were doing was put over those who did know what they were doing.

To explain how bad it was, I worked the counter (customers) w/another. Super made me "block" my time, change what I was doing every 15 minutes or so, even if waiting on a customer. Hard to finish uploading an app when you had to stop and change jobs. AND document it. More insanity. So she had me "half finish" the app, walk it to a file clerk to finish. File clerk couldn't type, didn't know legal descriptions that needed entering, didn't know computers. I type 100 cwpm. They covered for her.

Let go, the woman recently told me they recently called her back to work.


Posted: Monday, August 19, 2013
Article comment by: maggie passaro

I found MCC to be lacking in 'customer service" as the student "advisors / counselors" didn't have a clue what to tell me when I was faced with a financial and family emergency that was about to cause me to "bail out " of school with only 8-10 credit hours left to get my Associate degree. I mean that was their exact answer .." I don't know what to tell you , I'm sorry ."
So I had to quit, and I'll always have my letter from them for my 4.0 average , and my certificate of excellence in "Art / Design" so all was not in vain.


Posted: Monday, August 19, 2013
Article comment by: Debra Edwards

I am currently have logged in 13 visits to MCC. I did attend the orientation class. I saw not one but 2 advisers. It takes one own effort and extreme patience.
They last my transcripts. they lost my GED scores not once but 3 times. no one informed me as to what was all needed to be turned in. Just sign in and accept your awards. Only to find out there is another paper they need they failed to inform you about. So here goes another trip to MCC.
They fail to update anything in a timely manner. Their employees have little if any knowledge of the process.
At orientation they didn't have 16 students set up in the system. So the class was much to do about nothing.
This not only happened to me, my daughter, my fiance, and my best friend 6 years ago.
No wonder why only 16% graduate or ever return after the first year. MCC is a joke. If there was another college within 50 miles I'd be going there. MCC is selling a product. They need to learn customer service and satisfaction are prudent!!!


Posted: Monday, August 19, 2013
Article comment by: Linda Athens

Bob Moore:

What a disgusting remark to make to the letter writer. Obviously, he is very smart, made it very easy to understand there were problems on the other end. Problems that needn't have been.

If you have never had someone wait on you that didn't have a clue what they were doing, then I am going to guess you aren't being truthful.

And incidentally, because you made it through college doesn't necessarily mean you have all your ducks in a row.

My Father in law who with little education, ran automotive businesses successfully his entire life hired many people through the years, some of which were college educated and he referred to as "educated idiots". Not all but some.

Again, Lincoln is my model.


Posted: Monday, August 19, 2013
Article comment by: Another Thought

Two things here, the first one is "Stupid is what Stupid does"! I've never heard of anybody being told they "had" to pay online, never!
The second thing is you can not compare experiences from ten years ago to the process they have today. I know when LA says a few years back it mean about ten years back. Quit living in the past. There is so much information via online, pamphlets, and catalogs that if you can't figure out what to do, well then I feel sorry for you because an average 6th grader can more than likely figure it out. This article is obviously a filler, there must not of been anything else to print.


Posted: Sunday, August 18, 2013
Article comment by: Anson's Nephew

If a person cannot handle the “rigors” (non-existent actually) of registration how in the world could they ever be expected to perform at college level? Thankfully such people do not clutter up the classrooms and interere with the those who have the ability to perform in a higher education environment.

Posted: Sunday, August 18, 2013
Article comment by: Andrew Cazares

This is an excellent testament to how important it is for future students to attend orientation. As the writer states, regardless of age. Having experienced much of the same I eventually took it upon myself to attend an orientation, what an eye opener. I found that I had done myself a major disservice by feeling that I was above the need for such pedestrian material. Please take my advise and start your MCC experience with a solid foundation - attend the orientation.

Posted: Sunday, August 18, 2013
Article comment by: Linda Athens

Been there, done that Jack.

I "tried" to sign up for some extra computer classes a couple of years back and then sort of lived out this letter.

Circumstances were a little different, outcome basically the same. I cried driving home actually while trying to decide if I was the one terribly dumb or the people waiting on me.

I didn't really ask for financial aid, just wanted to get signed up but I was put on a computer where I spent hours filling out every question that could possibly be asked about me and my life, then taken in to see a higher up who advised me I didn't qualify for aid.

Ok, but I also did not ask for aid. Would rather have had the half day I lost back. I gave up, went home and ordered a how to for dummies book instead. It's still on the shelf, undoubtedly with years of dust on it.

I'm thankful my kids and grandkids made it through numerous colleges, some far from home. More power to them. Me, like Jack, too restless to wait in line that long. I like the Abe Lincoln model.




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