Local retirement home loses state license

Twin Haven Retirement Home may soon have to close its doors.

Sid and Burma Kindig, owners of the assisted living facility, were denied relicensure by the Arizona Department of Health Services during a Jan.

23 hearing in Phoenix.

They received formal notification of the denial Feb.

20, Richard Littler, program manager of the office of assisted living licensure, said.

"(The Kindigs) have 30 days from receipt of that decision to file a motion for a rehearing with the Office of Administrative Counsel," Littler said.

"They can also request a judicial review by filing a complaint in superior court."

Twin Haven's license expired Nov.


But as the Kindigs have "due process" rights to a further hearing the home can continue to operate, Littler said.

Documentation supplied to the Daily Miner by Littler's office details a number of violations at Twin Haven Retirement Home that were substantiated during visits by ADHS investigators.

Investigation of a complaint last July 29 found Twin Haven licensees: provided services they are not licensed to provide; failed to ensure that residents were treated with respect and consideration; and failed to ensure residents were free from abuse, neglect, exploitation, and physical and chemical restraints.

Another complaint investigation of Sept.

3 found the licensees: provided services they are not licensed to provide; failed to ensure there was documentation following an accident, incident or injury that affects the health or safety of residents; and failed to complete a written service plan for a resident admitted June 2, 2002.

Rick Rhoton, state surveyor who investigated one of the complaints, stated in his report of Sept.

10, 2002 that he met with Kindig, who denied allegations of abuse at the home.

Rhoton contacted a former Twin Haven resident living in California.

The report states she lived at Twin Haven three years and on numerous occasions she saw and heard Kindig use "strong language" to residents and that Kindig had pushed one resident to the floor and yelled at her for entering rooms of other residents.

In his conclusion, Rhoton stated the allegations of abuse were substantiated based on information gathered.

State licensing surveyor Laura Hartgroves conducted another investigation into allegations of services provided that the licensee is not licensed to provide.

Health-related services were being provided to eight residents she stated in her report dated Sept.

17, 2002.

Based on observation, interviews and record review, four of the eight residents are receiving services that the licensee is not licensed to provide (specifically, two residents are receiving personal care and two are receiving directed care), therefore, the allegation is substantiated, Hartgroves stated in her conclusion.

Other documentation from the ADHS reveals a female resident of Twin Haven fell between her bed and nightstand on July 16, 2002 and that no report of the incident exists.

There also were incidents on Aug.

6 and Aug.

14, 2002 in which residents received cuts or bruises and no report was found in either case.

The Miner contacted Kindig on Thursday.

He said he would not comment, but would have his attorney call.

No call was received Thursday or Friday and the Miner contacted Kindig again Saturday.

He said he still would not comment and that he had been in touch with his attorney, who also would not comment.

A check Friday with Virlynn Tinnell, clerk of Mohave County Superior Court, revealed no complaint seeking a judicial review has yet been filed by the Kindigs.

Twin Haven was originally licensed in the 1970s, but Littler said he does not know how many residents live there at present.

If Twin Haven closes, residents would be re-located to other facilities in accordance with the wishes of family members, he said.