David and I wish to thank you, Tina at Radio Shack, for your assistance in solving the problem of downloading pictures from our new digital camera which was a gift from one of our sons. The pictures were sitting in the camera since July, and I was trying to download them to no avail until I came into your store to purchase a car charger for my cell phone. You were so helpful with that, and during the purchase, I mentioned my problem with the camera.
You told me to bring the camera into the store as you had a USB accessory that I could place my CF card into and it would download the pictures. We brought the camera into the store and you demonstrated to us how to download the pictures on the computer in your store. My husband and I went home, and I immediately did what you said and my computer did not do what yours did and I messed up as usual as I am not a computer person. I called your store and spoke to Margaret and she said you would help me out that evening by coming to my house, which astonished me. James called me that evening and said you would not be able to come to my house.
I phoned you the next day at the store and you took the time to walk me through all the steps and I am now able to take pictures and download them to my computer and I cannot thank you enough as you went way beyond what any salesperson has ever done for me. You cannot believe how much time I spent trying to figure out how to get those pictures off the camera as I could not install the software, and the CF card was too small to place in the tower. You, Tina, solved that problem with your kindness and thoughtfulness.
I wish that your store prospers as you and your staff deserve the best because you all go out of your way to assist your customers.
Connie and David Davis,