KRMC earns honors for ER improvements

Courtesy<br /><br /><!-- 1upcrlf2 -->Dr. Michael Ward, KRMC Emergency Department medical director; Janet Gode, RN, KRMC Emergency Department director; Jennifer Rohler, RN, KRMC Emergency Department clinical manager; Lisa Murphy, KRMC Patient Relations representative; and Dr. Brian Scott, KRMC Emergency Medicine physician at the PRC convention in San Diego.

Courtesy<br /><br /><!-- 1upcrlf2 -->Dr. Michael Ward, KRMC Emergency Department medical director; Janet Gode, RN, KRMC Emergency Department director; Jennifer Rohler, RN, KRMC Emergency Department clinical manager; Lisa Murphy, KRMC Patient Relations representative; and Dr. Brian Scott, KRMC Emergency Medicine physician at the PRC convention in San Diego.

KINGMAN - Members of the Kingman Regional Medical Center emergency department team, including Director Janet Gode, attended the Professional Research Consultants 2010 Convention in San Diego June 8 to receive national recognition for healthcare improvements.

PRC recognized the KRMC Emergency Department with two "National Excellence in Healthcare" awards. PRC is in its 30th year of providing patient-satisfaction research for hospitals across the United States.

The KRMC emergency department (ED) received a "Platinum PRC Achievement Award" for its dramatic improvements in patient satisfaction. The platinum award is PRC's highest recognition of hospitals nationwide for achievement in improving care, as measured by patient feedback. Additionally, KRMC was named as a "2010 PRC 4-Star Hospital" for patient perception of emergency care. This designation is given annually to hospitals that score within the top 25 percent of hospitals nationwide whose patents rate the ED as "excellent" for overall quality of care.

The awards are based on ongoing PRC research, which involves confidential telephone interviews with patients to assess their perceptions of the care they received. The research findings are then presented to KRMC on a weekly basis to use in continuous improvement and enhancement of services and patient care.

PRC began measuring patient satisfaction at the KRMC ED in 2004. At the time, the ED ranked low when compared to other hospitals nationally. Under the direction of Gode and ED Medical Director Dr. Michael Ward, the KRMC emergency department team began many structured initiatives to improve. Since then, the KRMC ED has dramatically reduced emergency room wait times while improving the quality of patient services. These improvements are reflected in consistently higher patient satisfaction scores. Now, the KRMC ED ranks among the top 20 percent of hospital emergency departments nationwide for patient satisfaction.

"This is an extraordinary team accomplishment that not only involves the excellent ED staff but others throughout the hospital and community," Gode said.

"I really appreciate the efforts of our emergency medical and administrative directors, Dr. Ward and Janet Gode, and their teams to improve our emergency services in recent years.," KRMC CEO Brian Turney said. "PRC's awards recognize those efforts. I have challenged the ED team to continue their efforts to make our ED even better."

Turney also thanked the community. "I appreciate the thousands of patients who have taken the time over the years to provide us honest feedback about their service. That feedback is critical in helping us focus on the necessary changes to improve our services."