Sunday Briefcase: Sunday, May 16, 2010

Storm Hargrave, Noreen Murphy, Joanne Garvey and Barbara Ricca

Storm Hargrave, Noreen Murphy, Joanne Garvey and Barbara Ricca

KINGMAN - First American Title of Kingman has hired Storm Hargrave, certified escrow officer and Noreen Murphy, title and foreclosure officer. Hargrave and Murphy join the staff of existing certified escrow officers and senior escrow officers comprised of Tish Rogers, Sarah Straube, Carmen Williams, Helen Williamson, Debbie Zorn and Veronica Mascarello.

Hargrave has over 25 years experience in the title and escrow industry and has recently earned the Certified Distressed Property Expert designation. For many homeowners in Kingman and Mohave County who may face the possibility of foreclosure, the skills and knowledge she brings to First American will be an added support system to the experienced staff.

Murphy has over 20 years experience in the title and escrow business and is an expert in title and foreclosure issues. Her skills and experience bring a windfall to First American's Foreclosure Department that will ensure clients an added advantage due to her detailed and accurate work.

KINGMAN - Century 21 Barbara Ricca Realty announces that Century 21 Real Estate LLC recently recognized Joanne Garvey, sales associate with the office, as one of the system's top-producers nationwide when it honored her with the emerald-level Century 21 Masters Award.

Emerald-level status is awarded to an agent who has met minimum sales production of $143,000 or 40 closed transaction sides within a calendar year. A gold-plated lapel pin with emerald accent is awarded to the agent during the Awards Ceremony, in addition to a trophy and a personal invitation to attend a Century 21 Top Agent Retreat.

"Joanne places her real estate wisdom and passion for life into her everyday business, helping to make clients more comfortable with the real estate transaction as they make what may be the most significant purchase of their lives," said Barbara A. Ricca, broker/owner of Century 21 Barbara Ricca Realty. "Joanne is a valued and trusted real estate resource for the Kingman community and a major contributor to the overall success of Century 21 Barbara Ricca Realty and the Century 21 System as a whole."

With foreclosures saturating the market, Joanne has become part of a team in the office working with Freddie Mac. As a testament to her hard work, dedication and extraordinary customer service she was also the recipient of the 2009 Quality Service Producer award.

"It is truly an honor to receive the Masters Award and be recognized among such talented and dedicated group of real estate sales professionals," Garvey said.

Century 21 Barbara Ricca Realty is a full-service brokerage located at 4005 Stockton Hill Road.

KINGMAN - Century 21 Real Estate LLC has announced that Century 21 Barbara Ricca Realty is a recipient of the 2009 Century 21 Quality Service Office award for its commitment to providing quality customer service to its clients.

"Receiving this award is a great honor and a testament to the focus and attention we commit to our clients in ensuring that they understand each and every step of the home buying and selling process," stated Barbara A. Ricca, broker/owner of Century 21 Barbara Ricca Realty. "This award is the collective result of the efforts of each and every member of the Century 21 Barbara Ricca Realty staff."

Based on customer feedback received from the Century 21 system's Quality Service Survey (QSS), the award recognizes those Century 21 system offices nationwide that earn a minimum customer satisfaction index of 85 percent or better on real estate transactions they closed from January 1, 2009 through October 31, 2009. The Internet-based survey is e-mailed to consumers immediately after the purchase or sale of a home through a Century 21 system office.

"A commitment to quality customer service is crucial in today's competitive real estate market," said Rick Davidson, president and CEO of Century 21 Real Estate. "Century 21 Barbara Ricca Realty has demonstrated the dedication to the consumer is the hallmark of the Century 21 system's franchise offices."

In an effort to continually provide "top notch" customer service to buyers and sellers alike, Century 21 Barbara Ricca Realty is proud to receive this annual award presented to offices consistently providing high levels of service to their customers.