MVD offers time savings with self-service kiosk

Motor Vehicle Division employee Inez Peeler demonstrates using the self-service kiosk at the MVD office in Kingman Tuesday.

Photo by JC Amberlyn.

Motor Vehicle Division employee Inez Peeler demonstrates using the self-service kiosk at the MVD office in Kingman Tuesday.

KINGMAN – Who doesn’t want to save time and avoid standing in line?

The Motor Vehicle Division Office in Kingman has a way to help customers do just that with its self-service kiosk.

Fifty-one percent of all transactions done at the MVD can be completed at the self-service kiosk or the department’s online portal, ServiceArizona.com, said Douglas Nick, spokesman for the MVD.

The most popular kiosk transaction is vehicle registration renewal, according to an Arizona Department of Transportation press release.

Customers can take their vehicle registration notice and scan the bar code into the kiosk, then pay with either a credit or debit card, Nick said.

Getting a duplicate driver license or ID, change of address and specialty plates are all functions the kiosk can perform without the help of a customer service representative, according to the release.

Kiosk transactions increased across Arizona from 21,991 in February last year to 36,899 the same month this year, the release states.

When a customer enters the MVD, a greeter will suggest he or she use the kiosk, if it can perform the transaction, he said.

The department is “testing the idea” of having a customer service representative on hand to assist people with their kiosk transactions.

“We’re constantly looking for innovation to make things better,” he said, adding the next step may be to expand the kiosk’s functions.