October 6, 2009
Anita Mathers, seated, dispatch training officer at Mohave County Sheriff's Office Dispatch Center, answers a call Wednesday. Dispatch Supervisor Jody Schanaman stands behind her.
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Trained staff serve as liaison between police, public
Last month, a 16-year-old teen found his mother dead. His call to 911 was an automatic reflex; he hadn't actually begun to process what was going on until he was on the phone with the 911 dispatcher, who suddenly had to take on the role of counselor.