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Rosalba Homer, co-owner of Pawn World in Kingman, takes a phone call while she tags one of the many guns in the pawn shop’s inventory. Homer said treating customers with respect is a key focus for small-business success.

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Small businesses offer 75 percent of jobs, making their success critical

As co-owner of Pawn World, Rosalba Homer knows that it’s the little things that can help her small business thrive.