Letter: I was late, KRMC was insulting
I recently called to make an appointment at the KRMC Family Practice Resident Clinic. I had been told that they had very little wait time, and that the clinic was looking for patients. I understood that many people who called were told to come right in. However, my appointment was scheduled almost two weeks later. I decided it was worth the wait and made arrangements to take time off of work on May 23.
I'm a field tech for a local utility, and unfortunately, I was 15 minutes late for my appointment. I never thought that would be a problem because typical wait times in a physician's office often exceed that. When I got to the office, I was surprised to be told that because I had missed my appointment, it was cancelled and they would have to reschedule.
The waiting room was completely empty.
When I explained that it was difficult to take time off, the receptionist became very condescending and insulting. She begrudgingly went to check whether the doctor would see me, but returned with a smirk and a resounding "no."
I am writing this because I do not understand the lack of customer service. I could certainly accept their policy of canceling appointments if I was running an hour late. But 15 minutes? I know we're all under pressure. Times are hard and everyone is feeling the pinch, but we don't need to be treated like dirt at a doctor's office. It should be a place of healing, not hurt.