Letter | Where are the electric carts?
On several trips to the grocery store, we have had several instances where we have witnessed or have had the experience of having to look for an electric cart for the elderly and disabled.
We’ve watched several people either following other customers for these carts, or encountering some which are either broken or not plugged in and useless; and we’ve actually seen people in verbal arguments over one cart for their elderly or disabled family member. It’s disgusting.
In one particular instance, my mom, who is 86 and has a broken arm, needed this cart.
After cruising the parking lot, encountering three other people doing the same, I could feel my temper starting to rise. Entering the store, I saw five in the store that were not plugged in, so, trying to be a good person, I checked all five and they were all dead.
I plugged them all in. In the meantime, my poor mom had to use her walking stick with a seat to try to maneuver her way through the store.
At checkout, feeling disgusted because of this and having to cut our trip short, I decided I needed to say something so I asked for the manager. She came over and says: “Can I help you?” I say “ yes, look at this” showing my mom in her plight.
She then proceeds to make excuses about the carts and that there was only one that didn’t work. If that was the case, then why were there three other people looking for carts?
I told her that I, myself, plugged them in but she was not listening. She then proceeded to tell me that they were charged but the lights didn’t work. Who wants a cart that doesn’t tell you it’s charged?
I was done talking at this point but she proceeded to tell me that they have 10 and that she didn’t have room for anymore and so to do that, they would have to renovate.
I said: “Didn’t you guys just do that? Making excuses and not taking into consideration our most valuable citizens is appalling. Making people wait and look for these carts in the parking lot is a reflection on management and how little they take into thought our elderly and their disabilities.
Some may say: ”Well shop somewhere else?” And you’re right. Maybe it’s time to go where it’s not such a battle to help the elderly find some dignity in their shopping experience.